Frequently Asked Questions

Everything you need to know about your UGG experience.

How do I know my UGG products are authentic?

Every authentic UGG product comes with a security label and sticker featuring a QR code. You can scan this code to verify the product's authenticity on our official website.

What is your return policy for online orders?

We offer a 30-day return policy for items purchased on our website. Products must be in new, unworn condition and returned in their original packaging to be eligible for a full refund.

How should I clean and care for my sheepskin boots?

We recommend using the UGG Sheepskin Care Kit. Avoid direct heat and sunlight when drying, and never put your sheepskin boots in a washing machine, as this will cause permanent damage.

Does UGG offer a warranty on its footwear?

Yes, we offer a limited one-year warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear or accidental damage.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited and overnight shipping options at checkout for faster delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.